How to make sure Data Center Consolidation goes smoothly.

Data Center Consolidation is the process of concentrating computing resources into fewer physical locations. This makes sense because most infrastructure (servers, transmission lines, storage devices, etc.) isn't used to full capacity. One of the reasons for this is that designers plan infrastructure for peak loads, but during non-peak periods (which is usually most of the time), the infrastructure is relatively unused.

As always producer organizations want to improve service levels, increase availability and reduce costs. One way to accomplish these goals is through Data Center Consolidation. By condensing and simplifying the environment Data Center consolidation promises a number of business benefits including: reduced costs (of staff, building and complexity), keeping up with business challenges, improving service levels and availability, and minimizing the impact of external pressures*.

As always, making changes of this magnitude is fraught with potential failure points, not the least of which is the need to provide reliable, responsive and valuable services (before, during and after the consolidation.)

The BSM-NOW Platform™ addresses these issues by monitoring and diagnosing the perceptions of customer and user communities and using this knowledge to guide the capabilities of providers.

BSM-NOW supports your Data Center Consolidation initiatives with scientific measurement, analysis and diagnosis of five dimensions of experience quality, three components of value, and the five critical delivery gaps responsible for poor Customer Quality of Experience (CQoE) and low value perception. BSM-NOW gives you what need to resolve and prevent quality and value issues. Click here to learn more about why you need BSM-NOW.

Understanding true quality from the "outside-in" as reported by your real customers and users provides an early warning system so you can respond proactively:

• Reliability -- do the services perform dependably and reliably?
• Responsiveness -- do the services (including local support) react quickly and positively?
• Assurance -- is the level safety and confidence felt when working with services what it needs to be?
• Empathy -- do the service developers and support staff understand or know the consumer and make consumer needs top priority?
• Tangibles -- do the physical aspects (interfaces, printed matter, etc.) of the services help or hinder the user?

Understanding what consumer consider valuable allows consumer and producer to focus on those infrastructure aspects that directly impact value, the impact and costs of:

• Confidentiality -- unauthorized disclosure of service data and artifacts to unintended or unauthorized parties
• Integrity -- unauthorized or unexpected modification of service data and artifacts
• Availability -- the service not being able to perform its agreed function when required

BSM-NOW Data Center Consolidation Solution:

• On-demand Customer Quality of Experience (CQoE) assessment

 

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*According to Sun Microsystems