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How to assure success with your Electronic Medical Records initiative.
Electronic Medical Records (EMR) refers to computerized medical and treatment records created by an organization that delivers medical care, such as hospitals and doctors. Electronic medical records tend to be a part of a local stand-alone health information system that allows storage, retrieval and manipulation of records.
Perhaps one of the most challenging aspects of implementing EMR is managing its effect on the staff that will have to use it. While the integration of EMR software is supposed to be lead to a more efficient and productive medical practice, staff resistance to using EMR software can kill the project. According to industry experts, while there are many factors as to why some staff are resistant to the EMR, there are just 3 common factors:
- Staff aversion and insolence towards the EMR
- Inability to comprehend how EMR works
- Viewing EMR as a threat
Focusing on the feelings and perceptions of staff can help to avoid having a failed EMR system, often with significant financial consequences for a practice.
The BSM-NOW Platform™ addresses these issues by monitoring and diagnosing the perceptions of customer and user communities and using this knowledge to guide the capabilities of providers.
BSM-NOW supports your Electronic Medical Records initiatives with scientific measurement, analysis and diagnosis of five dimensions of experience quality, three components of value, and the five critical delivery gaps responsible for poor Customer Quality of Experience (CQoE) and low value perception. BSM-NOW gives you what need to resolve and prevent quality and value issues. Click here to learn more about why you need BSM-NOW.
Understanding true quality from the "outside-in" as reported by your real customers and users provides an early warning system so you can respond proactively:
- Reliability -- is the EMR system performing dependably and accurately?
- Responsiveness -- is the EMR system (including support) reacting quickly and positively?
- Assurance -- is the level of comfort (safety and confidence) felt when working with is the EMR system what it needs to be?
- Empathy -- does the EMR support staff understand or know the consumer and make consumer needs top priority?
- Tangibles -- are the physical materials (documents, portals, interfaces, etc.) of the EMR system helping or hindering the user?
BSM-NOW Electronic Medical Records Solution: