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Mobile computing is hot.
How can you know if your users are satisfied?
Mobile computing is a generic term describing the use of technology with mobile (as in moving) devices. Mobile computing offers significant benefits for organizations, offering a versatile and potentially strategic solution that improves information quality and accessibility, increases operational efficiency, and enhances management effectiveness.
The importance of mobile computing (for example, Blackberry) to executives and other mobile information workers cannot be over stated. Likewise, failure to meet consumer expectations quickly results in high-level (and often unpleasant) executive interventions.
The BSM-NOW Platform™ addresses these issues by monitoring and diagnosing the perceptions of customer and user communities and using this knowledge to guide the capabilities of providers.
BSM-NOW supports your Mobile Computing initiatives with scientific measurement, analysis and diagnosis of five dimensions of experience quality, three components of value, and the five critical delivery gaps responsible for poor Customer Quality of Experience (CQoE) and low value perception. BSM-NOW gives you what need to resolve and prevent quality and value issues. Click here to learn more about why you need BSM-NOW.
Understanding true quality from the "outside-in" as reported by your real customers and users provides an early warning system so you can respond proactively:
- Reliability -- does the mobile computing system perform dependably?
- Responsiveness -- does the mobile computing system (including support) react quickly and positively?
- Assurance -- is the level safety and confidence felt when working with the mobile computing system what it needs to be?
- Empathy -- does the mobile computing support staff understand or know the consumer and make consumer needs top priority?
- Tangibles -- do the physical aspects of the mobile computing platform help or hinder the user?
BSM-NOW Mobile Computing Solution: