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How to ensure successful virtualization of applications.
Virtualization is a hot topic today because of the dramatic cost savings possible by consolidating, centralizing and sharing resources. In the case of server consolidation, many small physical servers are replaced by one larger physical server, to increase the utilization of costly hardware resources such as CPU. As service providers implement virtualization, the performance of business critical customer-facing services must be carefully managed. It is imperative to prevent any issues whatsoever from creeping into these services. The advantages of virtualization can be quickly lost if poor service quality arises. Monitoring and diagnosing the perceptions of customers and users takes on a whole new importance.
BSM-NOW service quality assessment is an easy-to-use, on-demand solution designed to ensure that services are meeting consumer expectations. Unlike other solutions that measure technical operational aspects of delivery, ClearQual SW™, BSM-NOW's quality assessment offering, measures quality the only way that matters -- from the "outside-in" based on the point of view and perceptions of your real consumers.
The BSM-NOW Platform™ addresses these issues by monitoring and diagnosing the perceptions of customer and user communities and using this knowledge to guide the capabilities of providers.
BSM-NOW supports your virtualization initiatives with scientific measurement, analysis and diagnosis of five dimensions of experience quality, three components of value, and the five critical delivery gaps responsible for poor Customer Quality of Experience (CQoE) and low value perception. BSM-NOW gives you what need to resolve and prevent quality and value issues. Click here to learn more about why you need BSM-NOW.
ClearQual SW enables producers and consumers to proactively find and resolve more reliability, responsiveness, assurance, empathy and tangibles problems across the entire Service Lifecycle than any other solution:
- Monitoring consumer sentiment regarding quality and performance
- Diagnosing quality failures to provide you with specific solutions
BSM-NOW Virtualization Solution: