To Succeed You Have to Offer Better Quality of Experience than Your Competition. Here's how.

The BSM-NOW Platform™ helps you deliver a better customer Quality of Experience by monitoring and diagnosing the actual perceptions of your real customers and telling you exactly how to satisfy them. Unlike traditional tools that try to predict customer experience, BSM-NOW shows you actual customer Quality of Experience (QoE) from the "outside-in" by harnessing the knowledge and experiences of your real customers, and then using the latest in technology to pinpoint solutions.

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The BSM-NOW platform analyzes service delivery from a human vs. a technical point of view, pinpoints service quality faults, and shows your how to fix them. The BSM-NOW Platform is an on-demand Web 2.0 application used by I.T. service providers to offer better Quality of Experience than their competition. Automated, easy-to-use and powerful Customer Quality of Experience (QoE) diagnostics assure your service delivery meets customer quality and value expectations.

Key benefits from using the BSM-NOW Platform:

• Compliment your existing tools with human-centric measurement and diagnosis
• Ensure your services meet the needs of all customer and user communities
• Engage and encourage the alignment of customer and provider communities
• Receive rapid notification of service value, importance and quality issues with actionable repair diagnostics
• Gain insight into how your services affect your business (revenue, brand, cost)
• Achieve optimal quality and value for your services

The BSM-NOW Platform is delivered as Software as a service (SaaS) and requires no installation. You get quick results and rapid payback. You access it through a self-service portal that integrates:

• Quality Assessment — On-demand assessment of true service quality
• Value Assessment — On-demand assessment of service value
• Delivery Assessment — On-demand assessment of provider organizational capability

These three major functional areas are supported by a common set of facilities that include:

• Dashboards and metrics, which quickly identify and diagnose trends and problems
• Benchmarking and analysis, which records your own results and lets you compare with other services
• Alerting and diagnostics, which immediately alert you to any issues and provide detailed diagnostics to troubleshoot the problem
• Education and best practices, which provide hundreds of self-help tips and training aids, built directly into the BSM-NOW platform, so you can learn at your own pace at no additional expense
• Information sharing, which provides transparency as well as engaging the entire organization -- including customers and providers

 

Demo Now - no registration required!